Frequently Asked Questions

Everything you need to know about CuraGift.

How does the AI gift recommendation work?

Our AI asks you 4 quick questions: who you are shopping for, the occasion, your budget, and any preferences. It then scans our entire collection and matches products to your specific needs. Every recommendation comes with a reasoning so you understand why it is a good fit.

What is the recipient love guarantee?

If your recipient is not delighted with their gift, we will refund you the full amount. No questions asked. This covers every gift, every occasion. We stand behind every product we sell because each one is handcrafted by skilled artisans.

How do handwritten cards work?

Our AI generates a personalized message based on the occasion and recipient. Our artisans then write the message by hand with a real pen on premium card stock. The card is sealed in an envelope with our branded wax stamp. The result is a genuinely personal, handwritten touch.

How long does shipping take?

Since our products are handcrafted and shipped from our workshop, delivery typically takes 3-4 weeks to most international destinations. For last-minute needs, we recommend our e-gift cards which are delivered instantly via email.

What if I need a gift urgently?

If time is tight, purchase an e-gift card. It is delivered instantly to your recipient's email, and they can choose any product from our collection. Perfect for last-minute birthdays, anniversaries, or any occasion where shipping time is too short.

Can I customize the gift box contents?

Yes! Our gift box configurator lets you choose what goes inside. Pick the box size (5 or 7 pieces), then select each item from our collection. The price updates as you build your perfect combination.

How does the gift profile and reminder system work?

Create a free account and add your recipients with their birthdays, anniversaries, and preferences. We will email you 30 days before each occasion with an AI-curated gift suggestion. You will never miss an important date again.

Can I save items to a wishlist?

Yes! Browse our collection or receive AI recommendations and save any item to your wishlist. You can organize items by recipient so you always have ideas ready when the time comes.

Is there an app I can download?

CuraGift is a Progressive Web App (PWA). You can add it to your phone's home screen directly from your browser. It works like a native app with offline browsing, push notifications for reminders, and instant access, without needing to download from an app store.

What types of products do you sell?

We specialize in handcrafted gifts: handmade candles, string art, bamboo lanterns, craft kits, DIY sets, wall art, and more. Every product is made by skilled artisans, not mass-produced in factories.

How is my data protected?

We take your privacy seriously. Your gift profile data is encrypted and never shared with third parties. We comply with GDPR (Europe) and CCPA (California). Read our privacy policy for full details.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure Shopify checkout. All transactions are encrypted and PCI-compliant.

Still have questions?

We are here to help.

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